A very dissatisfying adventure with DHL

I bought two Barbie dolls from the USA by the end of May and awaited the arrival of my dolls in these days. Last Friday I got an e-Mail from a big auction house stating that my parcel would have arrived but I got no notification from any postal service in the last weeks. You can only get your parcel when you have a notification but in my case I never got one and I wasn’t able to pick up any parcel, It was indeed the case that the parcel landed in Germany but it was stored in a DHL hub somewhere in another state than I live in. Obviously my parcel layed somewhere several hundered of kilometers but nobody felt any responsibility for sending it at least to the city I live in. So my parcel was in a hub somewhere but nobody shipped it to my city and shipped back after 3 weeks with the statement “unclaimed” the USA and I couldn’t even stop it because the shipping status hadn’t changed for weeks and I couldn’t locate my pacel. Suddenly the seller answered my e-Mail and was not very helpful. I wanted to know why my parcel shipped back without being delivered but instead I got my money back. That was definitive not what I wanted….

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