Non-Existant Customer Service at Moda Fabrics for 2 meteres of fabric

Moda Fabrics is a well-known brand in the quilting and sewing industry known for its high-quality fabrics and beautiful designs. However, when it comes to customer service, there is a severe lack of support for the customers looking to purchase fabrics from them.

One of the main reasons why it is difficult to buy a fabric from Moda Fabrics is their outdated database on their website. The database lists dealers in Europe, but many of them no longer exist or are no longer selling Moda Fabrics. This makes it difficult to find a reliable dealer who actually has the fabrics in stock.

Searching for a European dealer on the website can be frustrating, as there are many entries that are no longer valid. This can lead to a lot of wasted time and disappointment for customers who are eager to purchase their desired fabric.

Asking Moda directly as a last try to get the fabric

When faced with a dead-end in their search for European dealers, some customers have resorted to contacting Moda Fabrics directly as a last attempt. However, this has proven to be a challenge as well.

The database on the website may provide contact information for dealers, but it is often outdated or inaccurate. This leads to long phone queues and unanswered emails, as customers try to reach out to Moda Fabrics for assistance with finding a dealer.

The lack of reliable customer service from Moda Fabrics makes it even more frustrating for customers who are genuinely interested in purchasing their products. It leaves them with the impression that Moda Fabrics does not prioritize the needs of their customers and is not interested in helping them find fabrics. In case you are interested here are all fabrics from the line

Flower Power Maureen McCormick
Flower Power Collection by Maureen McCormick 2023 by Moda fabrics

Last chance to buy Moda fabrics overseas

If customers are unable to locate a dealer within their region, they may have to consider purchasing their desired fabric from overseas. However, this option is not always ideal and comes with its own set of challenges.

Firstly, there is the added cost of international shipping. Shipping fabrics from another country can be expensive, especially if there is limited availability or limited quantities available. This can add a significant expense to an already costly purchase.

Furthermore, customers may have to deal with twice the VAT if they purchase from an overseas dealer. This is because customs authorities may charge import duties and taxes when fabrics are brought into the country. This can significantly increase the overall cost of the purchase and make it less appealing for customers.

In conclusion, the non-existent customer service at Moda Fabrics poses a significant challenge for customers looking to purchase their fabrics. The outdated database on their website makes it difficult for customers to locate dealers, and the lack of support from Moda Fabrics themselves adds to the frustration. If customers are unable to locate their desired fabric within Europe, they are left with the option of buying it from overseas, which can be costly and inconvenient. Moda Fabrics needs to address their customer service issues in order to provide a seamless shopping experience for their customers.

My personal story why I wanted to buy some Moda fabrics

You know I love to sew for Barbie and all her family member. I always search for fabric that fits from the pattern for Barbie. It’s not always easy to find enticing fabric for me. The patterns are often too large or too childish for my sewing projects. That’s why I often search at Etsy or other global stores to get an idea what’s on the market. The last local store for fabric purchase is not equipped well and they don’t order if you search for a special fabric they don’t have in store.

In my case it was two fabrics I liked from the “Flower Power” fabric collection from 2023. I’ve hardly ever experienced such a bad customer service and believe me the customer service in Germany is already non-existent.

https://www.pinterest.de/pin/259027416062826875/

Solutions to the Moda fabrics problems

Several weeks have elapsed since I began addressing the issue with Moda fabrics. After thorough research, I’ve discovered a cost-effective alternative solution that won’t break the bank at a minimum of €100 for two meters of fabric. While awaiting feedback on this idea, I promise to keep you informed about the progress of my solution. Given these developments, it appears that Francie & Barbie will soon be adorned in delightful new attire, thanks to the promising prospects on the horizon.